Your Sussexvale account lives in Mural
For the stranger who stopped by.
"Floating through the high cloud towers,Continue with Mural
Mural account
FAQs
Everything we can answer plainly, collected in one place and kept current from Canvas.
We are students who gained access to datacenter infrastructure and decided to put it to useful work. Sussexvale is our way of making practical hosting easier to try, with clear limits and prices that stay close to the real cost.
Services run in datacenter environments available through the Sussexvale network. The relevant service page tells you the location and access details you need. We keep host-level security and network details private, as a responsible provider should.
When we already have useful compute capacity, we price it with a deliberately thin margin. Some resources, especially dedicated public IPv4 addresses and extra storage, have a direct cost and are priced separately instead of being hidden inside every plan.
A NAT VPS is the budget-friendly choice for smaller projects and uses assigned network ports instead of its own public IPv4 address. A VDS gives you a larger, more consistent share of compute resources for workloads that need more room and predictability.
Canvas creates an invoice when you place an order. Pay within 24 hours and upload your proof of payment. We verify it, approve the invoice, and move the service into activation. Renewals are issued seven days before expiry.
Yes. You can use your own domain or an available Sussexvale-provided domain for a professional email identity without buying a server first. There is no trial countdown hiding behind the curtain.
No. NAT VPS plans include assigned ports on a shared public address. A dedicated public IPv4 address is an optional paid add-on when inventory is available.
Unless a product page explicitly says otherwise, you should keep your own tested backups. A server is a place to run your project; it should never be the only place your important data exists.
Usually, yes, when the destination plan has capacity. Open a Canvas support ticket before the change and we will confirm the practical path, any downtime, and the billing difference.
Canvas is the home for billing, services, invoices, and support tickets. Tell us what you expected, what happened, and any useful error message. Clear clues help us spend less time guessing and more time fixing.
